Redgate VPN Privacy Policy
We want you to understand the information we collect in connection with your use of Redgate VPN services or access to our website, including personal data, the purpose of its collection, and how we use, store, and potentially disclose it. We also clarify the type of information we never collect under any circumstances.
This Privacy Policy outlines our security measures for safeguarding your information and who to contact for any queries or complaints regarding this policy.
Our principle towards data collection is to collect only the minimal data required to provide top-notch services. Our systems are designed to not hold sensitive data about our customers. We do not collect logs of your online activity while connected to our services, including no logging of browsing history, traffic destination, data content, or DNS queries.
Please note, this Privacy Policy should be read alongside Redgate VPN’s Terms of Service.
General Information
Redgate VPN may collect five types of data based on your use of our Services. The types of data and their specifics are detailed in the respective sections of this policy. For website visitors, please refer to Section 7.
- Personal Data: Information provided by you for account creation or updates, including your name, email address, and payment information.
- Usage Statistics Data: Aggregate summary statistics to maintain customer support and service quality, excluding information about users’ browsing and internet activity.
- Keys Data: Information stored within Redgate VPN’s secure data management system, encrypted and inaccessible to staff or service providers.
- App Diagnostic Data: Anonymized data including crash reports and usage diagnostics, collected only with user consent.
- MediaStreamer Data: Data related to the MediaStreamer service for non-VPN compatible devices, like IP addresses registered for the service.
Personal Data
We collect Personal Data for service provision, fraud prevention, support queries, and communication about your account. This may include name, billing country, address, and payment method details.
How We Protect and Retain Your Personal Data
Security measures include physical, procedural, and technical steps to prevent loss, misuse, or unauthorized access to your Personal Data. We operate servers in secure data centers that do not require traffic or personal data logging.
How We Safeguard Your Personal Data With Relation to Service Providers
Service Providers have limited access to data necessary for their services, ensuring confidentiality at all times. They never have access to VPN activity or connection data.
Keys Data
Keys Data in Redgate VPN is encrypted and inaccessible. Users have full control over their Keys Data through the Redgate VPN dashboard.
Usage Statistics Data and App Diagnostic Data
These are collected to maintain service quality and do not include sensitive information. We cannot identify individual user behavior based on this data.
MediaStreamer Data
MediaStreamer service requires registering specific IP addresses. These are solely for service provision and not used for any other purpose.
Changes to This Privacy Policy
Our Privacy Policy may change from time to time. Your continued use of the services and website constitutes acceptance of the policy.
How to Contact Redgate VPN
For any queries regarding our Privacy Policy or to exercise privacy rights, please contact us at [email protected].
